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COVID-19 UPDATE PAGE


RESORTS STATUS UPDATES

Select resorts are open and are welcoming guests for leisure Travel. According to the latest Level 3 lockdown regulations, leisure travel is restricted to within your own province. We look forward to this changing soon, but in the meantime please ensure to keep this in mind when making your holiday booking.

Click here to view the full resort list with information on opening dates.

Please note that although a number of resorts are opening, there are other resorts that have not yet confirmed or have chosen to remain closed for now. Please refer the list of resorts above. Should you have a current booking into a resort that does not open, this may be cancelled closer to occupation date. Alternatively, you could choose to move that booking now to another resort that is confirmed as open. You can manage your bookings online, or email us to assist.

In addition, these open resorts are also open for inter-provincial business and essential services travel.

Please Note: Sandpiper Dunes in Namibia is open to our Namibian guests


CORONAVIRUS CANCELLATION AND POINTS EXPIRY POLICY

The current cancellation policy is adapted as follows due to the Coronavirus, and may be withdrawn or altered at any point subject to further business risk and/or developments:-

All bookings for lockdown period or whilst still closed have been automatically cancelled and credited for a future booking. View your current points balance online here.

Bookings for the lockdown period made with iPoints that would otherwise have expired will be reallocated to be used by the end of November 2020.

Any points that have expired (or will expire) during lockdown will automatically be reinstated for use with a new expiry date of end November 2020.

International exchanges: All 2020 bookings may be deferred to travel within the next 12 months, without any penalty.

All travel bookings (local and international flights, car hire, cruises) - will be subject to the policy from the supplier.


COMPULSORY SCREENING FORM: TO BE COMPLETED AND PRESENTED ON ARRIVAL

Please look out for the pre-arrival letter which will be emailed to you shortly before your holiday. This will come with a screening form which you will be required to partially complete and hand in upon check-in. We suggest filling the form in before leaving for your destination to make check-in smoother and speedier for your convenience.


ENSURING SAFETY AT OUR RESORTS

Everyone's health and safety at our resorts remain our top priorities while we ensure that you are enjoying your holiday. While we have always maintained the highest standards of cleanliness and hygiene, we have intensified this now more than ever.

Upon Arrival

  • We offer a drive-thru check-in at the front gate (where possible);
  • Everyone's temperature will be checked upon arrival;
  • All guests and staff entering the resort must hand in their completed screening form to be granted entry.
  • All guests and staff are required to wear masks in common areas;

Social Distancing

  • Numbers are limited in all areas at all times;
  • Most on-site restaurants offer takeaway delivery;
  • Room servicing is optional;
  • We offer grocery delivery (where possible).

Sanitising Protocols

  • All units are sanitised with ULV cold foggers before check-in;
  • After fogging, your unit is secured with door seals that you will break when entering your unit after check-in;
  • Wall-mounted sanitiser dispensers are provided in high traffic areas;
  • General work and guest areas are regularly sanitised.

Our staff are required to adhere to the COVID hospitality protocols including practising social distancing as well as wearing their masks at all times. Our front line staff are additionally equipped with face shields.